Your rent is ALWAYS due on the first day of each month. It is considered late thereafter. However, we will waive the late fee if the rent is paid by 6 p.m. on the 5th.
We have several ways to pay rent. The preferred way is through our Tenant Portal. Payments are secure and are credited to your account the moment they are initiated. Other ways are:
- by mail
- personal dropoff
Please note that rents with these latter two options are considered paid when received (and not when mailed).
If you are having difficulty paying your rent contact your property manager IMMEDIATELY. We want to help. It does neither of us any good to let the situation continue. Please contact us so we can discuss payment options. If left unattended you will be forced to move either voluntarily or through eviction.
If this is an emergency dial 9-1-1.
Otherwise sign into your account on the Tenant Portal and click on the button that reads "New Service Request". If you cannot login, then contact your property manager. In an emergency call 206-588-5706. We do NOT have a concierge service monitoring calls 24/7, so leave a message and we will call back.
In the portal, describe the problem as best you can. Photos are great, so add them when you can. If you give permission for us to enter at any time to repair the problem it will speed the process up greatly.
An emergency is defined as a maintenance issue that compromises safety to residents, will cause significant damage to the property, or requires fixing within the next 24 hours. Examples include:
- Water leak from broken pipe or water heater
- Sudden electrical sparking or shorting
- Gas smell (call gas company immediately)
Power outage: call electric company first.
You start by leaving the home as clean as you found it. That insures you will get all of it back. We will deposit the funds into your account electronically (if you use the Tenant Portal) within 21 days after we take possession of the property (usually at the move out inspection). We will also send you an email with the accounting of any charges against the deposit.
If you do not pay your rent through the Tenant Portal then the security deposit and accounting of it will be returned via U.S. Mail. Please be sure to give your forwarding address. If you do not then you may not receive the deposit refund.
You can call a locksmith at your expense, or give us a call during business hours and we will let you in. Understand there will likely be a lockout fee you will be charged for our staff to come out and let you in. (This is usually a cheaper option than a locksmith.)
You will need to re-apply so we can confirm you can afford the rent. Your roommate and you will both need to sign a form removing him/her from the lease.
Unfortunately it is not. We cannot control who knows how to paint and who doesn't. So rather than take that chance we just say 'no painting'. You can, however, ask your property manager if the owner will let us paint it for you (at your cost).
In most cases the answer is 'no'? Most of the units we manage have a "no pets" policy.
Contact your property manager immediately and he/she will assist you with the process. Expect to have to pay to break a lease.
You will be contacted in the second to last month before your lease expires to do an inspection and begin the lease renewal process. (If you have not been contacted inside that time period then please get in touch with your property manager immediately.)
If you plan on paying your rent after the 1st, no worries. We waive the late fee through the 5th. If you are planning to pay after the 5th, then please contact your property manager immediately and let him/her know, and make arrangements. Communication is the key.
Always communicate. We can help you, but only if we know what is going on. We do not want to get involved in any drama. But we can possibly make payment arrangements or help in other ways. The best thing to do is ask. We want to help.