Work orders are an essential part of property management. Correct handling of the work orders ensures tenant satisfaction, well-maintained properties, and efficient, low-cost correction of any property issues.
Our tenants are able to submit maintenance work orders online or by email. Our maintenance manager receives the message instantly and can schedule it accordingly based on its priority. WA Landlord-Tenant Law requires us to respond to requests within 24, 48, or 72 hours depending on the nature of the request.
- 24 hr: where the defective condition deprives the tenant of hot or cold water, heat, or electricity, or is imminently hazardous to life;
- 72 hr: where the defective condition deprives the tenant of the use of a refrigerator, range and oven, or a major plumbing fixture supplied by the landlord; and
- 10 days: all other cases.
We make sure the tenant hears from us within 24 hours regardless of the issue! We do everything we can to schedule work during the week between the hours of 9 and 5 — our maintenance techs have families, too! Sometimes however that isn't possible and we will schedule work (by exception on a case-by-case basis) on Saturdays. Emergency work is handles on a case-by-case basis.